Service Standards

DO NOT REACH Do your best to not reach in front of the Member/guest. Don’t be lazy, walk around the table so you can set the item next to the Member. However, it may be impossible sometimes, this is when you should use phrases such as: “pardon me,” or “excuse my reach.” DAILY FEATURES Ensure that your daily features/specials are enticing and natural. Do not read off of your special sheet, going through the specials too quickly or robotically. You want the specials to sounds delicious, not boring. TAKING FOOD AND BEVERAGE ORDERS 1.The server must always repeat the order back to the Member after each person has given their order, not after all people have given their order. By following this standard, it allows the Member to hear you have taken the order down correctly and allows for mistakes to be caught. 2.The server must ask the Member for their Member Number (if not known by staff) at the beginning of the service. Member numbers are 4 digits long and are unique to each Member and their family. LEFTOVER TAKEAWAYS When Members/guests wants to take home their leftovers, the food item(s) must be taken back to the kitchen to be placed in boxes. After everything is in boxes, deliver the bag to the table.