Job Descriptions

Atlanta Athletic Club

Front Desk - Aquatics 1930 Bobby Jones Dr, Johns Creek, GA 30097 https://www.atlantaathleticclub.org/

Summary: The Front Desk position is responsible for providing a welcoming and customer service oriented environment to ensure member and guest satisfaction along with cleaning duties throughout the Aquatics Center. Primary Responsibilities: • Work as directed to support the mission and values of Atlanta Athletic Club • Provide members with exceptional customer service • Use a POS system to charge program fee, guest fees and merchandise sales to members account • Answer and route all incoming calls and take messages as needed • Answer questions related to the Aquatics Center and Club Events • Greet members and guests and assist with check in • Tend to the laundry: washing, drying and folding towels • Maintain cleanliness of check-in desk area • Maintain and log lost and found items • Notify Aquatics Manager of any incidences involving violation of club rules and member issues. • Assist lifeguards with pacing members using the waterslide Knowledge, Skills and Abilities: • Must have good verbal and written communication skills. • Must possess excellent customer service • Must be able to stand for at least 4 hours and work outside periodically • Be flexible and have a pleasant personality • Must be able to communicate information as needed to external departments and coworkers

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Front Desk - Aquatics