Service Standards

PROVIDINGSPECIALCARE While the majority of guests’ needs will be addressed by following the Sequence of Service, there will often be guests who require elevated levels of attention. Whether or not they are seeking that attention purposely, or even know that they require it, it is your responsibility to assess what additional steps or actions are needed, andprovide attentive service accordingly.

Single Diners Single diners are more common to urban hotels, especially those that have a heavily business-based clientele. However, regardless of setting, concept or service period, it is important that you are able to provide extra attention (or in some cases, less attention) based on the single diner’s needs.

Best Practices If the guest is not working, make an extra effort to engage them in conversation

When greeting them, use the proper verbiage. Never: “Are you alone?” or “Are you by yourself?”. Always: “Will anyone be joining you?” Be sensitive to where they prefer to be sat. Offer them a choice of tables, and try to avoid seating them next to large groups or tucked away in a corner, but always defer to their preference