Service Standards

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When dealing with our Members, it is inevitable that you will encounter complaints; this is the nature of any business that deals with a private Membership. People have different perspectives on how things should be done, when they should be done and how often they should be done. Although we can’t eliminate Member complaints, our goal is to keep complaints to a minimum. We regard each complaint as an opportunity to satisfy the Member before they leave the dining room. Proper handling of a complaint can turn a dissatisfied person into a permanent friend and loyal Member.

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Mistakes will always happen because it is the nature of the business. When mistakes happen, you need to accept responsibility and briefly apologize to the Member and inform your manager.