Service Standards

Tee time Lottery Details Requests may be made up to 13 days in advance Tee sheets are created 7 days in advance Point Scale: Weighted lottery system based on number of rounds recently played (14 day rolling scale) Tee times can be made for any available times post-lottery

Reservation Methods Online tee time reservation system Telephone with team member In-person with team member

Golf Experience Standards: Pre-Round

The Golf Reservation Process

• Member is greeted with a smile and a friendly welcome • Team member gathers pertinent information • Team member reads back the information for accuracy • Once the request is made it will appear on their profile • Member receives “upcoming tee -time notification” six days in advance Lottery Request is made in person with golf shop team member

• Member is greeted with a smile and a friendly welcome • Team member is able to view both reserved and available starting times • Team member gathers pertinent information and makes tee times • Team member asks if there is anything else he/she can assist with and wishes the member a great day • Once the tee time is reserved it will appear on their bookings page Tee time is made in person with golf shop team member

Lottery Request is made via telephone with golf shop team member • Member is delivered a friendly greeting • The team member gathers pertinent information. Team member reads back the information for accuracy • Once the request is made it will appear on their profile • Member receives

Tee time is made via online tee time system

Tee time is made via

Lottery Request is made via online tee time system

telephone with golf shop team member

Member/Guest Action Team Responsibilities

• Member is delivered a friendly greeting • Team member is able to view both reserved and available starting times • The team member gathers pertinent information and makes tee time • Team member reads back the information for accuracy • Team member asks if there is anything else he/she can assist with and wishes the member a great day • Once the tee time is reserved it will appear on their bookings page

• Available tee times become viewable for booking immediately after the lottery is run (7 days in advance) • These times are labeled as available and can be reserved for 1 to 4 golfers • Members are able to see the other players on the tee sheet • Once the tee time is reserved it will appear on their bookings page

• Member logs in to

portal and can easily make a lottery request

• Requests can be

made on website or through the app • Once the request is made it will appear on their profile • Member will receive “upcoming tee -time

“upcoming tee-time notification” six days in advance

notification” six days in advance