Service Standards

Golf Experience Standards: Club Member

Golf Experience

Member arrives at bag drop (does not store clubs) • Golf operations team member provides a warm welcome, removes the golf bags from vehicle and informs member where club will be located • Member will then proceed to locker room, practice facilities or dining option

Golf Shop Service Standards

Member arrives at bag drop

Member arrives at North driving range

Member arrives at South driving range

Member arrives at the starter’s hut

Member is on the golf course

Member has completed his/her round

(stores clubs)

Member/Guest Action Team Responsibilities

• Member may enter through

• Short game areas are supplied with clean golf balls each morning in tubes • North range has 20 stations supplied with golf balls which are consistently replenished with balls and tees • Stations are set behind the prior day’s location

• Short game area is

• Member is provided a friendly greeting by starter • If member walks to hut, starter asks if they would like a trolley, then puts bag on trolley • Starter provides member with scorecard, hole location sheet, etc • Starter informs

• Member will

• Member has the

• While each

encounter ranger on a few occasions • Ranger may need to inform member if the group is out of position and needs to improve their pace of play • Ranger is also a player assistant and is available to assist with lost items such as golf clubs or range finders • Ranger cart is stocked with golf essentials, as well as, a first aid kit and AED machine

option to proceed to the vehicle in golf parking returned to the cart return, they are greeted by a team member cleaned prior to being placed back into storage or at bag drop • Team member is stationed at “the bricks” during peak hours • When the cart is • Clubs will be

member visit to the club does not guarantee a stop at the Golf Shop, the team is prepared and anticipates who walks past the Golf Shop is greeted “good morning / good afternoon”

the main entrance, gentleman’s locker room, or

supplied with clean golf balls each morning in tubes

bag drop entrance • Clubs will be

• South range has 20 stations

• Each member

staged on a golf cart on “the bricks” then proceed to locker room, practice facilities or dining option

supplied with golf balls which are consistently replenished with balls

• Member will

member of pertinent information to that day’s round such as cart restrictions

• If a member

walks into the Golf Shop, the

greeting is expanded