Service Standards

Standards of Excellence Cont.

Attention to Detail

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Cleanliness – We are all responsible!

 Golf Carts and Push Carts – Showroom ready at all times  Always stay on the lookout for any trash or debris and dispose of it  ALL areas of the club will be kept neat and orderly at all times. Never assume that a member will not see the “back of the house” areas  Anything for a member should have a manila tag with complete information. Anyone should be able to look at the tag and know what is going on with each item  Merchandise should be folded neatly and displayed with logos stacked on top of one another

Provide Accurate Information

 Communication – Providing correct information to members, guests, and fellow staff by staying current on email correspondences, memos, and the Program of Instruction is vital to successful communication  Managerial coaching is intended to enhance performance

Well Groomed

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Personal Grooming and Cleanliness

Pressed Shirt

Pressed Shorts/Pants Proper Outerwear Proper Headwear

Clean and Polished Shoes

Name Tag Worn Below Right Collar Bone