Service Standards

Golf Operations Standards Atlanta Athletic Club’s golf operation standards support the club’s mission to deliver an exceptional and family -focused experience that consistently exceeds the expectations of all those we serve. The utilization of key team members throughout this process is instrumental in crafting a sense of personalized service for members and guests. From part-time team members to senior management, when functioning as a team, we cultivate a truly unforgettable member and guest experience.

A key component in our guest experience is consistent communication and synergy amongst team members via two-way radios.

The foundation of the member and guest experience is the eight Standards of Excellence. These standards are assigned to the Professional Staff for focus and to share with the expanded team. They are also used in reporting back to the team at weekly team meetings to provide examples of and to ensure all areas of the operation are in alignment.

Standards of Excellence

Member & Guest Interaction

Be courteous and cheerful at all times. Long hours of tedious work sometimes make this a challenge, but remember the member is our reason for being here. It is expected that you:  Greet every member, guest, and fellow employee with a smile and personalized greeting  Be polite and courteous to everyone  Promote golf at the Club, encourage people to play another nine holes, enter the next event, sign up for lessons, etc.  Behave as ladies and gentlemen, especially when playing golf  Do not be self-centered. Members want to talk about their games first and hear about your game last  Do not ignore anyone or play favorites. We must treat all members equally  Do not complain – we want to create a pleasant and positive atmosphere, not a depressing and negative one

Enthusiasm

 Smile! It should take place at all times … it is the universal language  Greet every member or guest with enthusiasm and a positive attitude, always anticipating how you may serve.