Service Standards

Monthly Operations Update

Monthly Financial Update September Metrics Athletics, The Spa, Aquatics & Youth Activities

• Record number of pool visits – 29,239 (13% guests) • Fitness Revenues strong – Personal training and Health Bar up YTD • Massage revenues down after losing Greg. Debbie looking to hire and fill void. • Youth activities making operations/hours changes in response to survey. Balancing member needs with controlling operational expenses

Revenue Salaries & Wages Oper Expenses

Net Expense

Sept Actual Sept Budget

$ 141,273 $ 132,980

$ 168,999 $ 170,539

$ 28,960 $ 33,608

($ 65,394) ($ 82,167)

Variance

$ 8,293

$ 1,540

($ 4,517)

$ 16,773

YTD Actual

$ 1,044,683

$ 1,193,523 $ 1,173,330

$ 293,968 $ 300,446

($ 499,737) ($ 553,658)

YTD Budget $ 981,168

Variance

$ 63,515

($ 20,193)

$ 6,478

$ 53,921

Goal

Budget

Actual

Last Year

Year to Date

Spa Merch 60.00%

55.00%

54.51%

65.64%

52.90%

Opportunities & Challenges

Other

• Hourly pay rates are not competitive in some roles – Youth activities, fitness center hourly positions, personal trainers/fitness instructors

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Craig Jolley Promotion Sports Appreciation Night