Service Standards

Monthly Operations Update

Monthly Financial Update September Metrics

• Recruitment and onboarding of new CFO, Andy Koehler.

Goal

Budget

Actual

Last Year Year to Date

• Identified & began implementation of Paycor for increased HRIS and payroll functionalities.

Full Time Head Count 200

200

177

158

177 303.6

FTE

316.1

294.9

Monthly Staffing Metrics

Team Member Assistance Program Update

• Hosted “Town Hall” meeting for all team members that was well received and will help increase communication with the team. Recognized team member & leader of the quarter.

Open Loans

5

Monthly Hires

15

Most Common

Car Repairs

Monthly Separations

10

Outstanding Balances $5,899.61

Monthly Turnover

2.1%

• Kickoff of monthly “manager social” of a pickle ball night for team building activity.

Total Available Funds $64,953.48

Annual Retention Rate 83.6%

• Interviewing and placement of J-1 positions in F&B began. Expected arrivals of 4 J-1 trainees to begin late-November.

Opportunities & Challenges

• Implementation of Paycor to be labor intensive, but provides incredible upside to team members & management. • Entering “budget season” planning for next year staffing and organizational structure. • Review of pay rates and employee relations expenses.

• Redesign of new hire orientation to better represent the Club and set team member expectations.

• Developed new partnership with temporary labor staffing company Open Story for event staffing and culinary.

• Conducted training programs on alcohol serving, M365 applications, and Jonas system boot camps.