Service Standards

 Proper Outerwear  Proper Headwear  Clean and Polished Shoes  Name Tag Worn Below Right Collar Bone

Well Spoken 

“Ladies and Gentleman” vs. “Guys”

“Please” and “Thank You”



 “Good Morning/Afternoon” vs. “Hi/Hello”  “My Pleasure” vs. “No Problem”  “I’ll be Happy to” vs. “O.K.”  “Certainly” vs. “Sure”  “May I” vs. “Can I”  Use “Unfortunately…” to begin with when delivering unfortunate news, and offer an alternative to the situation if possible.  Absolutely NO Profanity Stewards of Safety  We are responsible to create and maintain a safe working environment. Safety comes first!  Report any unsafe items immediately.

Proper Perception

 Perception IS 100% reality.  Conduct yourself in a manner suitable to being a positive reflection of Atlanta Athletic Club.  Be aware of your actions constantly, always anticipating that a member or guest may be observing you.  Remember: Character is how we act when no one is watching.

Golf Operations Standards Manual

8 August 2023, Rev 02 Page 5