Service Standards

MEMBERS WITH CHILDREN

Having children in the dining room can be stressful for both the adults at the table and the team providing them with service! It is important to read the table, and assess what level of interaction is needed with the children AND what level of interaction is deemed appropriate by the adults.

Best Practices Always offer the children the appropriate children’s menus, regardless of age. If you are unsure which menu is suitable for older children/teenagers, bring all menu options to the table and offer them to the appropriate guests Always have children’s toys/games available in your outlet, and offer them to the table immediately upon seating Depending on the child’s size and age, offer a high chair or booster seat Explain any other child-appropriate menu items or modifications available to regular menu items that are not included on the children’s menu Offer to expedite the children’s food order, and serve it as soon as possible Engage with the children, but only once you read the table and believe it’s appropriate. Most adults will be thankful for the distraction, but others may be protective of who interacts with the children Never reprimand the children, no matter how inappropriate their behavior may be. If they are disturbing other guests in the dining room or playing in places that any guest should not be, ask the adults at the table for assistance, making sure to delicately communicate to the adults that the children’s behavior is unsafe and/ or disruptive If possible, seat any groups with children in a more remote or isolated section of the dining, and away from other guests. This will give the family room to spread out while not disturbing other guests in direct proximity of thetable Offer the appropriate glassware once checking with the parents If any precarious situations arise, get a Manager!