Service Standards

Youth Activities/Timbers Experience Standards:

Labor Standards: Drop In Care: minimum 2 staff at all times Events: minimum of 2 staff, more as needed for a ratio of 1 adult : 8 kids.

Phone Call

Check In

Timbers Experience

Farewell

Playground /Gym Time

When adult picks child up

Member Arrives for use of Timbers

Child Care

Events/ Camp

Member Calls with a Question

Cleanliness/ Organization

Member/Guest Action Team Responsibilities

• If weather

• Attend briefing so you are aware of plans for camp activities. • Carry out plans to maximize fun. • Be a part of the activities as much as possible. The kids have more fun with the staff are involved. • Insure children are where they are supposed to be at all times.

• Answer calls if possible, with a smile • Return missed calls as quickly as possible • Take a detailed message if you can’t answer their question: Including Member number, name, phone number, and details of question

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• Every member and guest is

See through any special parent requests (feeding times, meals, etc.) Interact with the child. They should not play alone the whole time. TV should only be on for snack or meal times. 10-15 minutes for snack. 30-45 minutes max for meals depending on situation Make children aware of different activities available to them. Learn games so you can teach them. Check diapers minimum every 45 minutes. Change as needed.

• Insure entire

• Provide a brief report of the day, include a fun anecdote if possible. • Complete check out procedures. • Provide a fond farewell. • Reference the next time we will see them.

permits children should be taken outside to play, if ratios of adults to children allow. bad, take them to the gym if it is available. walk among the children. DO NOT supervise from the sidelines.

Timbers area is clean and well organized.

greeted with a warm welcome

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• Emphasis on

• Electronics Charged • Promptly clean up unexpected messes. • Complete cleaning chart daily • Insure toys are

Member name recognition • Knowledgeable on all club info • Record all Check In information properly. Check for needed meals and allergies.

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• If weather is

• Maintain safe spaces. • Engage with the kids.

• Interact and

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tidied throughout the day as much as possible so there aren’t hazards.

• Check In area

free of clutter and team member in uniform

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