Service Standards

Mission Statement

 Atlanta Athletic Club delivers exceptional and family focused experience that consistently exceeds the expectations of all those we serve, while preserving our heritage, traditions and reputation for championship golf.

Standards of Excellence

Member and Guest Interaction  Greet every member, guest and fellow team member with a smile and personalized greeting  Behave as ladies and gentlemen, especially when “on stage”  Do not ignore anyone or play favorites, exceptional service should be a standard Enthusiasm  Smile! This is part of our uniform  Greet every member or guest with enthusiasm and a positive attitude Attention to Detail  Cleanliness. We are all responsible  Member Areas should be “show ready” at all times  Always stay on the lookout for any trash or debris and dispose of it Communication  Providing correct information to members, guests and fellow team members in a respectful way is vital to a successful operation  Leadership coaching and receiving feedback is intended to enhance performance Grooming Standards  Hair must be kept conservatively and professionally styled, color must be of natural shade  Facial hair must be neatly kept and groomed at all times  Nails should be well kept and a short length  Uniforms should be pressed and well maintained. All shirts must be tucked in. Aprons must be cleaned and crisp Well Spoken  “Ladies and Gentleman” vs “You Guys”  “My Pleasure” vs “No Problem”  “I Would Be Happy To” vs “Okay”  Absolutely NO Profanity or Slang Stewards of Safety  Safety comes first. Inspect your surroundings. If you see something, say something Proper Perception  Perception is reality 100% of the time  Conduct yourself in a manner suitable to being a positive reflection on the Atlanta Athletic Club  Be aware of your actions. Anticipate that a member, guest or team member may be observing you