Service Standards

TIMINGSTANDARDS

Welcoming Members/Table Greet

Immediately – 1minute

Water Service (is preset on table)

Immediately – 1minute

Delivering Non AlcoholicBeverages

2-3minutes

Delivering Alcoholic Beverages Marking the Table

3-5 minutes

Delivering Breakfast Item

Prior to delivery of food

Delivering Appetizers

7-10minutes

Delivering Lunch Entrees

7-10minutes

Delivering Dinner Entrees

10-12minutes

First Check Back

12-15minutes

Second Check Back

2 bites or 2minutes

Table Maintenance

2/3 of the way throughmeal

Offering Dessert/Coffee /After

Consistently as needed

Dinner Drinks

2-5 minutes after cleared dishes

Delivering Dessert Items

5-7 minutes

Dropping Check atBreakfast/Lunch

At or After second check

Dropping Check atDinner

After coffee/dessert has been served or after The refusal of coffee/dessert