Service Standards

SPEAKINGTOMEMBERS:

NEVER USE

ACCEPTABLE

BEST

Do youwant? Do you need?

Can Ibring you? Can Ioffer you?

May Ibring you? May Ioffer you? May I interest you in?

NEVER USE

ACCEPTABLE

BEST

Sure Yep Got it No problem

Certainly Of course My pleasure You’re welcome

Yes Yes ma’am Yes sir

NEVER USE

ACCEPTABLE

BEST

Madame Monsieur

Miss Ladies Gentlemen The Member’s name

Ma ’ am Sir

Guys Folks