Service Standards

INSTEADOFUSINGWORKSLIKE:

Hey (or) Yo Bye, See ya Yea, Sure, Yep, Okay Sorry Why don’t you try… Follow me Can I (take your coat)?Alright, Okay, No Problem Ya'll Folks IDon't Know No

USETHESEINYOURVOCABULARYGOOD:

Morning (Afternoon, Evening) Have a Have a Pleasant afternoon Yes Sir (Ma’am), Certainly, Absolutely I Apologize Allow me to recommend… Right this way, Allow me to escort you May I takeyour coat, Sir or Ma’am?My pleasure, I’ll be happy to Ladies and Gentleman Mr. and Mrs___________ Let me find that out for you Unfortunately we don't have that available