Service Standards

Golf Experience Standards: Unaccompanied Guest

Golf Experience

Guest arrives at the security gate

Golf Shop Service Standards

Guest arrives at the bag drop

Guest arrives in the locker room

Guest arrives at the driving range

Guest arrives at the starter’s hut

Guest is on the golf course

Guest has completed his/her round

Member/Guest Action Team Responsibilities • Security team

• Team member provides a

• Names of guests on the tee sheet for Security team members to reference • Guests provide their name and are greeted with “Mr. Smith, we’ve been expecting your arrival…”, then is directed to the bag drop member radios golf department “Mr. Smith 3:20 pm tee time has arrived”

• Guest will receive a warm greeting from locker room team member, and will then be taken to their guest locker. Locker

• Short game area is

• Guest is greeted by the starter, who will provide them assistance. • Starter will ask if they’ve played the course, and if not, will present them with interesting course facts. • Starter provides guest with scorecard, hole location sheet, etc • Starter informs guest of pertinent information to that day’s round • Guest will be introduced to forecaddie and given custom bag tag

• Guest will encounter ranger on a few occasions • Ranger may need to inform the group if out of position and needs to improve their pace of play • Ranger is also a player assistant and is available to assist with lost items such as golf clubs or range finders • Ranger cart is stocked with golf essentials, as well as, a first aid kit and AED machine

• Guest has the

• While each

option to proceed to vehicle in golf parking returned to cart barn, they are greeted by a team member cleaned thoroughly prior to being placed at bag drop

guest visit to the club does not guarantee a stop at the Golf

personalized welcome, and removes clubs from the vehicle Professional will offer the guests a tour of the Hall of Champions and Bobby Jones Museum

supplied with clean golf balls each morning in tubes

• When cart is

Shop, the team is prepared and anticipates • Each guest who walks past the Golf Shop is greeted “Good morning / good afternoon” • If a guest walks into the Golf Shop, the

• The Golf

• North range has 20 stations

will be complete with a temporary nameplate interaction: “Mr. Smith, welcome to the club! We have reserved locker B-70 for you today.

• Clubs will be

• Example of

supplied with golf balls which are consistently replenished with balls and tees

• Team member is stationed at “the

• Team member asks guest where they

bricks” during peak hours

would like to proceed next

greeting is expanded