Service Standards

Labor Standards, Buffet Server: 1 per every 30 Members Buffet Runner: 1 per every 50 Members Bartender: 1 per every 50 Members

Dining Experience Standards: Member Events

Reservation

Dining Experience

Farewell

Reservation is Made on the Telephone

Server Provides a Fond Farewell

Member Checks in with Reservation Team to be Seated

Party is Greeted at Table

Clearing First Course

Clearing Dessert Course

Clearing Entrée Course

Member/Guest Action Team Responsibilities

• The telephone must be answered in 3 rings • Answer all phone calls with a smile • All messages will be responded to within 10 minutes during business hours

• Party is greeted

• The table is greeted within 1 minute from a Server • The event’s program is reviewed, the

• Server should

• Entrée plates should be cleared when ready from the right with all silver that is used • Server will not stack any plates in an unsafe or disorderly fashion offered, dessert silver is pulled down with fork on left and spoon on right. Server should fill waters if needed • Coffee service is

• Dessert plates should be cleared when ready from the right with all silver that is used • Server will not stack any plates in an unsafe or disorderly fashion • Additional coffee is offered

• Server to thank party for joining us and uses the members last name • Server to highlight an upcoming event at the club and invite the member back • Server and Host team should provide a fond farewell

immediately with eye contact and a smile • The member is greeted with Last name if available and welcomed to the Troon Grille • The party is walked to

“clear when ready” with all silver that are used from the right

• Manager should check in on

party is walked thru the buffet offerings and locations, the group is invited to the buffet

experience and use members last name if available the table with fresh silverware if needed. Server should fill waters if needed

the table with menus and seated. Chairs are pulled out and pushed in for ladies

• Beverages are

• Server will mark

delivered within 3 minutes if ordered