Service Standards

Personal Goals Update

• Create comprehensive technology plan to support processes within the Golf Department to ensure consistent service to members and guests by October. o On track to complete by March 31, 2024 • Management process developed to measure key KPIs and benchmarking by November. o Met objective • Promote stewardship on the course by enforcing pace of play standards, repairing ball marks, raking bunkers, filling divots, and picking up tees. Create a process on when Traditions Committee and Executive Committee should get involved. • Send five Golf Ops Update emails that includes stewardship initiatives by March 31, 2024. • Ensure Approved Juniors participate in two Divot Filling Parties by March 31, 2024. o On track to complete by March 31, 2024 • Ensure the golf experience is consistent with other tier 1 clubs by developing a services framework. This should include golf shop, bag drop, course conditions, on course beverage service, HWH, and Locker Rooms. o On track to complete by March 31, 2024 • Review and revise Key Performance Indicators by June Golf Committee Meeting. Adjust as need to meet objectives and opportunity to further inform and educate Golf Committee. Create management process to measure KPIs and benchmarking by November. o Met objective • Implement Golf Rater procedures and processes to improve ratings of both golf courses by September. o Met objective • Promote stewardship on the course by enforcing pace of play standards, repairing ball marks, raking bunkers, filling divots, and picking up tees. Create a process on when Traditions Committee and Executive Committee should get involved. o On track to complete by March 31, 2024 (Process – Met objective)