Service Standards

Unaccompanied Guest Standards An Unaccompanied guest is any guest round in which there is no member present. This could be a member-sponsored guest group, or a group from a top-tier club. The following outlines how we are to interact with an unaccompanied guest at each location with the Club.

Security Gate

 Greet the guest by name  Direct the guest(s) to the golf parking lot

 Example “Good afternoon Mr. Smith, we have been expect ing your arrival. Please proceed through the gate and proceed to the bag drop located on the left side of the main clubhouse. Have a wonderful time at the club.”  The security professional radios the golf department “Mr. Smith, Unaccompanied Guest, 3:20 p.m. tee- time has arrived.” Bag Drop  Golf Professional will provide a warm welcome, take the golf bags from the vehicle and direct to parking area  Example “Good afternoon Mr. Smith, we lcome to the Athletic Club. I will take your golf bag and place it on a cart. You may park your car in this lot. If there are no spots available, we do have additional parking in front of the clubhouse.”  The Golf Professional will offer the guests a tour of the Hall of Champions and Bobby Jones Museum.  The Golf Professional will invite the guests to utilize the locker room and wash areas prior to their round. If guests choose to visit the locker room, the Golf Professional will wait for them.  The Golf Professional will then take the guest back to their carts and escort them to the range and short- game area, as well as directions back to the starter’s hut on the course they will be playing. They will be advised to arrive at the starter’s hut 10 minutes prior to their tee time  Note: the bag drop is continually restocked with staged golf carts throughout the day, and is open from 7:30 a.m. – 6:00 p.m. Each cart is clean, with a pencil, eight tees, two carefully rolled and placed towels, and an etiquette reminder card. S tarter’s Hut  The guests will be greeted by the Golf Professional Starter, who will provide the guests will helpful information on the golf course such as course highlights, his favorite hole(s), and any golf cart restrictions.  The guests will be introduced to their forecaddie  The Golf Professional Starter will apply a custom engraved guest bag tag to each bag Following the Round  Ensure that the experience was exceptional  Offer to help with their bags  Example “Mr. Smith, how was your round? Please allow me to help y ou get your bags back to your car? … Have a wonderful evening.”

Golf Operations Standards Manual

8 August 2023, Rev 02 Page 7