Service Standards

Labor Standards Cocktail Server: 1 per every 30 Members Bartender: 1 per every 25 Members

Dining Experience Standards: Interlachen Lounge

Dining Experience

Seating Process

Farewell

Member Seats Themselves in Interlachen Lounge

Food Service is Offered

Food is Served

Food is Cleared

Server Provides a Fond Farewell

Member/Guest Action Team Responsibilities

• Table is greeted within 45 seconds by using the members last name if known • Drink order is taken and bar snacks are offered • Drinks are delivered within 3 minutes

• Server offers menu to table within 4 minutes of being seated • Dinner specials are highlighted and menu questions are answered • Order is taken and inputted into computer

• Food runner delivers order to table • Server checks back after 2 bites to ensure quality and uses members last name • Server is to refill water and offer drink refills

• Plates and silverware are

• Server to thank party for joining us and uses the members last name • Server to highlight an

cleared from the right without stacking plates • All unnecessary items are removed • Dessert and after dinner drinks are offered

upcoming event at the club and invite the member back

• Server and Host team should provide a fond farewell