Service Standards

Atlanta Athletic Club Golf Operations Standards Overview

Atlanta Athletic Club ’s golf operation standards support the club’s mission to deliver an exceptional and family-focused experience that consistently exceeds the expectations of all those we serve. The utilization of key team members throughout this process is instrumental in crafting a sense of personalized service for members and guests. From part-time team members to senior management, when functioning as a team, we cultivate a truly unforgettable member and guest experience. A key component in our guest experience is consistent communication and synergy amongst team members via two-way radios. The foundation of the member and guest experience are the eight Standards of Excellence. These standards are assigned to the Professional Staff for focus and to share with the expanded team. They are also used in reporting back to the team at weekly team meetings to provide examples of and to insure all areas of the operation are in alignment.

Golf Operations Standards Manual

8 August 2023, Rev 02 Page 3