Service Standards

Table of Contents

Atlanta Athletic Club Golf Operations Standards Overview ........................................................ 3 STANDARDS OF EXCELLENCE............................................................................................... 4 Member & Guest Interaction................................................................................................... 4 Enthusiasm ............................................................................................................................ 4 Attention to Detail ................................................................................................................... 4 Provide Accurate Information ................................................................................................. 4 Well Groomed ........................................................................................................................ 4 Well Spoken ........................................................................................................................... 5 Stewards of Safety ................................................................................................................. 5 Proper Perception .................................................................................................................. 5 Accompanied Guest Standards.................................................................................................. 6 Security Gate.......................................................................................................................... 6 Bag Drop ................................................................................................................................ 6 Locker Room.......................................................................................................................... 6 Unaccompanied Guest Standards.............................................................................................. 7 Security Gate.......................................................................................................................... 7 Bag Drop ................................................................................................................................ 7 Starter’s Hut ........................................................................................................................... 7 Following the Round............................................................................................................... 7 Member Experience Standards.................................................................................................. 8 Member Arrives at Bag Drop (does not store clubs in bag storage) ........................................ 8 Member Arrives at the Club (stores clubs in bag storage)....................................................... 8 Member Arrives at the Driving Range ..................................................................................... 8 Member Arrives at the Starter’s Hut ........................................................................................ 9 Member on the Golf Course ................................................................................................... 9 Member has Completed His/Her Round ................................................................................. 9 Golf Shop Service Standards ....................................................................................................10 In-Person...............................................................................................................................10 Via Telephone .......................................................................................................................10

Special Orders.......................................................................................................................10

Golf Operations Standards Manual

8 August 2023, Rev 02 Page 2